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CONTACT

 Check our FAQs below to get the quickest help, or scroll down to contact us direct.

Sizing

Find your size

Please see our Size Charts where you can find your size by measurements, dress/pant size and traditional bra sizing.

SIZE CHARTS

Bodysuits - how's the fit for tall people and bigger busts?

We suggest sizing up for longer torsos and bigger busts.

Our designs feature adjustable straps wherever possible so you can adapt your lingerie to get a perfect fit.

Not feelin' it? Return or exchange within 30 days.

I've had a mastectomy - which styles do you recommend for someone who hasn't had reconstruction?

We have many customers who do not have breast tissue enjoy our styles. You can shop a number of options in bralettes, bodysuits, slips and sleepwear to find something for your unique style and shape. 

The most popular choices are styles that hug the chest and can lay flat without bulging. 

SHOP RECOMMENDED STYLES

Orders

Can I make changes to my order?

Typically we are unable to make edits or cancellations to your order once we have received it. Our warehouse works very quickly and so there is almost no time to make changes.

We are so sorry for the inconvenience here. You do have 30 days to arrange a return or exchange for any incorrect items after your order is received however.

I entered the wrong shipping address

Our warehouse receives and packs orders very quickly and so there is almost no time to make changes if an incorrect shipping address is entered.

We are so sorry for the inconvenience here. We are working on improving our service to you, and hope to have a solution in place soon.

Can I get a discount?

Get access to exclusive discounts and sale events by signing up to our mailing list.

You get 10% off your next order just for joining too.

SIGN UP

Students can also unlock exclusive discounts. Verify your student status to claim.

Returns & Exchanges

Can I return / exchange my order?

We aim to make EXTRA extra designs that make you feel unstoppable, so we’re very sorry if we fell short with yours.

You have 30 days to return your item(s), and exchanges are available for U.S. orders.

U.S. Orders
Start your return or exchange process here 

Internation Orders
Please contact us to organise your return at hello@thistleandspire.com, or fill out the form below.

How do I start a return or exchange?

We partner with Happy Returns to offer you the most seamless and convenient returns experience by simply returning the item(s) to your nearest Return Bar within 30 days of ordering.

U.S. Orders
Start your return or exchange process here 

Internation Orders
Please contact us to organise your return at hello@thistleandspire.com, or fill out the form below.

You can find more information on our Return Policy here.

Shipping & Deliveries

Can I change my shipping address?

After an order is submitted, our warehouse receives and packs your item(s) very quickly and so there is almost no time to make changes if an incorrect shipping address is entered.

We are so sorry for the inconvenience here. We are working on improving our service to you, and hope to have a solution in place soon.

My country isn't listed

Sadly we are only shipping to select countries at the moment.

We are so sad that we aren't able to ship to you but we hope to extend our shipping in the future.

However, you can check out our wholesale partners such as Revolve and shopbop as they have the ability to ship to more countries.

Where is my order?

Most orders are shipped within 1 business day with a 2pm cut off time. Our warehouse team enjoy self-care on weekends, and your order will be shipped as soon as possible over the following business days.

Keep an eye on your Inbox for your tracking information. (No email? Login to your account to view tracking details from here.)

Expected ETAs

U.S. Orders

  • USPS ground shipping 3-6 business days
  • Fedx Express 2 business days

International Orders

  • FedEx 3-8 business days
Which shipping carriers do we use?

We choose the most trusted and reliable carriers to deliver direct to your door.

U.S. Orders

  • USPS for ground shipping (3-6 business days)
  • Fedx for express 2 day shipping

International Orders

  • FedEx (3-8 business days)

Still Need Help?

Customer service is available Monday to Friday, 9AM - 6PM EST.

You can contact us with the form below or via email at hello@thistleandspire.com. Please allow us 48 hours to get back to you before following up.

wholesale inquiries:
wholesale@thistleandspire.com

press inquiries:
press@thistleandspire.com

customer service:
hello@thistleandspire.com


Mailing Address - office:

20 West 20th Street, STE 1103, New York, New York 10011.

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