RETURNS

Merchandise is eligible for a full refund (less any shipping charges and duties paid) if returned to our returns department within 21 days of delivery date.  

MUST CONTACT returns@thistleandspire.com FOR AUTHORIZATION

  •  Merchandise must be returned within 21 days of delivery date.

  • Merchandise must be in its original condition, unworn, unwashed and free of any alterations.

  • Merchandise must have all original tags attached.

Any sale item(s) or item(s) purchased using a promotional code (excluding 15% off first time customer promotional codes) are eligible for store credit only.

Any merchandise marked final sale is not eligible for refunds, store credit, or exchange. 

Panties are final sale, no exceptions.

If any return does not meet the above requirements, the return will not be accepted and will be immediately returned to you. We reserve the right to refuse any return due to signs of wear, misuse, or alterations. If you have any questions please contact returns@thistleandspire.com to process a return.

Customer is responsible for return shipping. 

EXCHANGES

At this time we do not offer direct exchanges due to the volume of orders. If you need a different size/color please place a new order and follow the return instructions for a refund/store credit on your original order (if applicable).  Please contact exchanges@thistleandspire.com