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Return Policy

RETURN POLICY

We hope that you are feelin’ yourself in your Thistle and Spire. If you are unsatisfied with your order in any way, we got you (un)covered. You have up to 30 days after delivery to return or exchange your unworn T&S in its original packaging. 

We’re proudly partnering with Happy Returns to offer you the most seamless and convenient returns experience. We now have an easy, online portal and the ability to accept your returns at your nearest Return Bar location. Talk about easy access, right? 

 

Click here to start your return or exchange.

 

Domestic Returns

Without return authorization, your package will be returned to you.

  • Products returned for store credit or an exchange are free of charge. Returns that are refunded to the original payment method, will incur a $5 restocking fee.
  • All returned items must be unworn, unwashed, and free of alterations. Merchandise must have all original tags and packaging including hygiene stickers for panties and bodysuits. *Please try on your new panties and bodysuits with underwear on.
  • The original poly mailer you received your order in can be re-used to send your return back. Simply remove the tape on the 2nd adhesive strip and seal.
  • We only accept items purchased at www.thistleandspire.com
  • We will offer a full refund minus our restocking fee mentioned above for all full-priced items, including those purchased with a discount code or during a flash sale.
  • Any sale* item(s) are eligible for store credit only. Sale items are all discounted items within our 'Sale' tab.
  • We are unable to accept returns or exchanges on hosiery, pasties, body chains, and sale items marked FINAL SALE.
  • Returns that don’t comply with Thistle and Spire's returns policy will not be accepted and will be returned to you.
Have any other questions or concerns? Here’s our contact page.

  

International Returns

Without return authorization, your package will be returned to you.

  • All international returns will incur a $25 restocking fee. We cannot accept exchanges on international returns at this time.
  • All returned items must be unworn, unwashed, and free of alterations. Merchandise must have all original tags and packaging including hygiene stickers for panties and bodysuits. *Please try on your new panties and bodysuits with underwear on.
  • The original poly mailer you received your order in can be re-used to send your return back. Simply remove the tape on the 2nd adhesive strip and seal.
  • We only accept items purchased at www.thistleandspire.com
  • We will offer a full refund minus our restocking fee mentioned above for all full-priced items, including those purchased with a discount code or during a flash sale.
  • For international orders, hosiery, pasties, body chains, and all sale items are final sale and cannot be returned or exchanged.
  • Returns that don’t comply with Thistle and Spire's returns policy will not be accepted and will be returned to you.

Have any other questions or concerns? Here’s our contact page.

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